Our Privacy Policy
We are committed to protecting your privacy, and take
our responsibilities regarding the privacy of you information
very seriously. We do not sell, trade, or rent your personal
information to others.
This policy explains how we use any information and
how we protect your privacy.
CHL, hereinafter referred to as “CHL” which
expression shall include all or any of its subsidiaries,
agents, successors, partners, suppliers, assignees,
websites or domains.
Security
When you book or sign-up to our services using
the secure server, your information is sent to us at
CHL, who offer the use of the best possible and latest
secure server software (SSL) available, which encrypts
all of your personal details. This means that your information,
which includes your name, address, and credit or debit
card number, cannot be read as it travels over the Internet.
Your information is then held in our secure database.
Designated employees from both CHL. have access to
your information in order to process your booking.
As required by the UK Data Protection Acts of 1984
and 1998, we follow strict security procedures in the
storage and disclosure of information that you have
given us, to prevent unauthorised access and use of
your information.
What information do we collect & how
do we use it?
- Signing up to Our Services:
- We require certain account information in order
to begin providing you a service, including full
contact details of both the business and the individuals
concerned including; business name, contact name,
postal address, email address. We may need to know
your credit or debit card number and expiry date
if we need to collect a deposit or bank details
to process a standing order.
- We ask for your telephone number so that both
the service provider and ourselves can contact
you if there is a question concerning your reservation.
- When Booking Products:
- We require certain information to allow us to
process your booking and notify you of the booking
confirmation. When you book, we need to know your
name and the name of other travellers, address
information and email address. We may need to know
your credit or debit card number and expiry date
if the operator needs to collect a deposit (as
stated in the reservation confirmation).
- We ask for your telephone number so that both
the travel service provider and ourselves can contact
you if there is a question concerning your booking
or reservation.
- Surveys & Contests:
- We may request information from our customers
via surveys or competitions. Survey information
will be used for purposes of monitoring or improving
the use and satisfaction of our site. When you
enter a competition, we may request information
such as your name, contact details and demographic
information such as age and postcode.
- Participation in these surveys or competitions
is voluntary and you have the choice whether or
not to disclose this information. Contact information
will be used to notify the winners and award prize.
- Newsletters:
- Customers also have the option to subscribe to
our email newsletter. If so, we ask for contact
information such as your name and email address.
Site Tracking:
We may use tracking software to monitor
customer traffic patterns and site usage to help us develop
the design and layout of our site to better meet the
needs of our customers. This software does not enable
us to capture any personally identifying information.
Sharing information:
We may share aggregate
statistics about our service providers' customers, traffic
patterns, and reservations with their suppliers and partners,
but these statistics do not include any personally identifying information.
We never disclose information about our customers
to any other person or organisation without their consent
unless there is an emergency situation that requires
it or they are legally required to do so.
Your consent:
In using our web site, you consent to the
collection and use of this information by both CHL and
the operator with whom you have booked in the ways described
above.
An up-to-date privacy policy will always be maintained
on this site so you are always aware of what information
we collect, how we use it and in what circumstances
we disclose it. If you wish to contact us on any issue
detailed in these terms you may do so by contacting
our customer services by writing to us at:
Customer Services Department,
CHL
CBC House,
24 Canning Street
Edinburgh, EH3 8EG, Scotland
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